Tag: continuous improvement


Maintenance should be a constantly improving activity, which enhances the quality of service, streamlines processes and optimizes operating costs. A continuous improvement environment includes the necessary elements to assess situations and determine improvement opportunities through the application of the following:

Defining maintenance processes and how critical equipment will be maintained with a focus on failure modes for critical components
– Every maintenance task needs to be directly aimed at creating the best “value” from the assets.

Assessing the available resources and required tools necessary for proactive maintenance jobs
– Work needs to be executed efficiently and effectively which requires a meticulous work management process to prevent wasteful reworks.

Establishment of overall objectives with KPI’s for progress checkpoints
– The development and implementation of a ‘balanced scorecard’ of Key Performance Indicators (KPIs) and the support and communication from management are the keys to delivering improvement.

Integrating the process into a maintenance management system to capture all data points, track activity, and provide reporting analysis
– All data points related to equipment, critical assets, work orders, backlog, labor/man hours, costs, PM schedules, spare parts and more should be monitored and measured to identify where improvements have been made and where they are needed.

Expect the Unexpected
Planning and scheduling is an important element that contributes to maintenance productivity and continuous improvement. However, unexpected failures will occur and disrupt the completion of planned and scheduled work. With this in mind, increased planned work that is focused on eliminating defects (the causes of unplanned work) will result in efficiency gains.

It Continues – as it Should
Ongoing improvement means it continues without ending. The maintenance process requires regular reviews, modifications and adjustments when things change. Taking this approach to continuous improvement will increase uptime and throughput, reduce safety incidents, increase equipment reliability and planned maintenance work resulting in lower maintenance and operating costs.

Kevin Crittendon Named Vice President


GreenWood, Inc. is pleased to announce the appointment of Kevin Crittendon as Vice President of the company.  In this role, Kevin is responsible for all company operations and leads the management team.  Prior to this position, Kevin served as Director of Improvement at GreenWood where he was involved with numerous initiatives that enhanced how GreenWood manages and executes work, as well as measures and monitors company performance.  He has extensive maintenance and operations experience gained from involvement on both the client and company side of the industrial maintenance and operations business.

As a results-focused leader, Kevin has over 25 years of manufacturing-related experience across multiple business functions including Operations, Lean/Six Sigma, Project Management, Information Systems, Maintenance, and Contract Services Management.  He has successfully designed and implemented creative solutions to manufacturing and business process issues resulting in reduced cost, improved quality, increased throughput, and improved delivery.

During his career, Kevin has contributed editorially as an author for industry publication articles and as a presenter at professional association group events.  His topics often center on Maintenance and Business Process Improvements, Lean Tactics, and Standardization of Metrics and Reporting content presented in a manner for practical, real-world application.

Kevin holds a Master of Arts in Executive Leadership earned from Liberty University and an undergraduate Bachelor of Science in Business Administration and Management earned from the University of Phoenix.  He also has certifications for AMP – Association Asset Management Professional; CMRP – Certified Maintenance Reliability Professional; and PMP – Project Management Professional.  Kevin was formerly Vice Chair of the Carolinas Chapter for the Society of Maintenance and Reliability Professionals (SMRP).

GreenWood, Inc. is a Women-Owned business. WBENC Logo